Fast Help Service

ABOUT PRODUCTS

We are selling nice virgin hair, which is natural and nice. It is 100% human hair, and top virgin hair. It is VietNam hair.

Normally when we post the pictures or videos to our social media. It is our hairstylists installed and restyled the wigs. So it looks more gorgeous. Actually it is the same unit used.

It could be caused by dry hair. Please make sure to wash & condition your hair at least once a week, twice a week is better. You could go to your stylist for further suggestions. If the hair is wavy or curly style, we don't suggest to comb it. If you have to, please comb it with hands or wide-teeth brush gently. Tight teeth brush will ruin the hair original shape and make it fizzy and feels like tangle! Please always comb the hair from the ends and work your way up.

It is the smell from the factory, not the smell of chemicals. For our wigs, the hair material is collected directly from donors. It is natural hair, no any process, which is healthy and good quality can use a long time. So please don't worry about that. We would try to minimize fragrance as well.

Normally it depends on your method/level of care. Treat it like your own hair and take very good care of it, then normally it could last longer than 18 months.

Yes, you can go for a swim with the wig. When swimming, we suggest to wear a swimming cap. Because the sea water or pool water is not good for hair, it will make the hair tangle and rough. It's better to wash it with warm water, with hair shampoo and hair conditioner after swimming.

Yes, all hair we sell is virgin hair, so you can straighten/style it with flatiron/curler, and you can dye it as well. It is noteworthy that you need to pay attention to the time. DON'T Overtime.

Treat this hair just as if it was your own hair.
1. Use good shampoo and hair conditioner to care for the hair. It’s important to keep the hair soft and shiny.
2. You could use gel or spray styling products to keep the hairstyle.
3. Olive oil will be a good choice to keep the hair healthy.

We only have the color #1b( natural black ) in stock, if you want other colors, you can send us an email: contact@Hairvn.com, And you'd better provide a pic of the color you want. Normally, we provide coloring service for some colors but this is not free of charge.

You can check this Length Reference ( If you bought wavy or curly hair, you need to straighten it up before measuring its length )

It could be caused by dry hair. Please make sure to wash & condition your hair at least once a week, and twice a week is even better. You could go to your stylist for further suggestions. If the hair is wavy or curly style, which we don't suggest combing it. If you have to, please comb it with hands or a wide-tooth brush gently. Tight-tooth brush will ruin the hair’s original shape and make it frizzy and feel like tangled! Please always comb the hair from the ends and work your way up. When you dye the hair with bleach powder, please control the time within 5 minutes. If you dye it with dye cream, you need to control the time within 20 minutes. Otherwise, the hair will be damaged by cream if you leave it too long there, which will lead to shedding. When sleeping, please bond the hair with an elastic band or wear a cap. It will avoid tangling or shapes-changing. After waking up, please remove the band and comb through beginning at the ends and working your way up to the roots. When swimming, we suggest wearing a swimming cap. Because the sea water or pool water is not good for hair, and it will make the hair tangled and rough. It`s better to wash it with warm water, hair shampoo and hair conditioner after swimming.

Yes, our hair is nice virgin hair , which can be dyed or bleached. Customized dyeing needs to provide color number or picture.

You can try to use it with glue or without glue, but using glue will be more natural looking. Some sisters don`t use glue because their hair is secured with a custom strap.It is Made with the Adjustable Straps and Elastic Band or Stretch Lace Caps to Ensure Perfect Fit and Security of the Wig. As for the ponytail or bun, definitely yes, you can make it.

ORDERS & PAYMENT

Generally, we will ship out your order within 3-5 business days. Once the parcel has been shipped, we will post the tracking number on the website and to your email. You can check the status. If not, you can send us an Email. We will help you.

You will receive a shipment confirmation email and tracking number within 5-7 days of your order being shipped.

Normally, your order can delivery within 7-15 business days, if weekend or holiday or Customized wig, it maybe have a 3-5 days delay. For pre-sale or customized items, it will need (5-7days) extra to be ready for shipment then.

If you want to cancel or change your order, please send email contact@hairvn.com at first.

Yes, you can. You can leave a note in your order, or contact YunExpress, USPS, DHL/FedEx,... to apply the service.

You can place an order without a PayPal account, you can pay with Credit/Debit Card directly. If you have any payment problems, please contact with contact@hairvn.com

Typically, we'll send you two emails when you order: the order confirmation,and the shipment confirmation. These tell you when you've successfully placed your order and when the order has been shipped (with a tracking number). Under the following situations we'll send an additional email: When we cancel the order as you requested; When we modify the order as you requested; When we arrange refund or exchange after receiving your return.

If you have not received a confirmation email about your order, you may have entered your email incorrectly when placed the order or the email might be in your spam folder. You may log into your Hairvn account and click "My Orders" button to see your orders. You may also contact us to find out more information about your order.

SHIPPING

We default to shipping at $5, and will offer free shipping for orders over $120.

Once you complete payment for your order, we generally start processing your order within 3-5 business days. For pre-sale or customized items, it will need (5-7days) extra to be ready for shipment then. please confirm shipping time with our service contact@hairvn.com. We uses YunExpress, USPS for nomal ship and Fedex/UPS for fastship. And you can receive a notification after shipped out.

We use Fedex. Generally, the package will be delivered with 3-7 business days in USA.

We don't accept PO.box(including FPO or APO) as the shipping address, because the Express(Fedex) can't delivery, we only accept the physical address as shipping address. However, you can use PO.box as billing address.

RETURN POLICY

We offer an easy 30-day return policy. If you are not completely satisfied with your purchase, you may return it for a refund within 30 days of the delivery date. If you would like to know more, please view our 30-day return policy.

If the returning is due to our problems (such as: incorrect products, quality problems of products), after confirmed, we will provide a full refund for you, but you need to contact us about the defective items via email within 2 days.

Once your return is received and inspected, we will notify you of the approval or rejection of your refund. If you are approved, the refund will be provided to the original method of payment within 3-5 working days.

If the parcel has not been shipped, you can send an email Contact@hairvn.com. We will modify the order for you. Once your parcel is shipped out, you can try to make an exchange after receiving it.

ABOUT HAIRVN WIG

Company Hairvn :
* VN : Huynh Thuc Khang, Lang Ha Ward, Dong Da District, Hanoi
* US : 1209 Mountain Rd Pl NE Albuquerque, NM 87110, US.
* US Return : 10695 Beach Blvd, Suite 1, Jacksonville, FL 32246 US.

No. Hairvn Wig is strictly an online retailer. In order to eliminate the extra costs associated with physical storefronts (rent, insurance, staff), we currently only have an online store.

You can contact us in 2 ways.
a. Email us contact@hairvn.com.
b. Support time : 7am-5pm EST every day
. Please into our website, you will see a button and click it, the chat will start.

It would be better if you have active social skills and outstanding shooting skills. If you meet our requirements, please send an email contact@hairvn.com.

HAIR CARE AND USE

When you wash the hair, better to brush it first. Use warm water and hair shampoo to wash for twice. Then put hair conditioner equally on the hair for 5 minutes. Then wash it with cleaning water. Hair conditioner is very necessary every time when you wash your hair! We suggest you to use high quality hair conditioner. Use sulfate-free shampoos and conditioners to avoid stripping moisture
If you want to blow your hair dry, please blow to 80% dry, then keep the rest 20% to naturally dry, by this way, it will keep your hair away from drying and frizzy!
When you feel the hair is very dry, you can spray some hair oil. Meanwhile, when you wash the hair, you can pour little hair care oil into warm water ,and put the hair inside that warm water for 10 minutes around. The hair will be more silk and soft comparing before. But we don’t suggest you to use hair oil everyday. Because hair oil may make your hair strands dry and hard!
If you want to get your hair curls back, better to use crimping iron to curl the hair according to its original curl shape again!

If you want your wig/hair looks natural/amazing as our post on FB/IG, you have better to book a professional hairstylist to install it.
If the hair is wavy or curly style, we don't suggest to comb it. If you have to, please comb it with hands or wide-teeth brush gently. Tight teeth brush will ruin the hair original shape and make it fizzy and feels like tangle! Please always comb the hair from the ends and work your way up.
When you dye the hair with bleach powder, please control the time within 5 minutes. If you dye it with dye cream, you need to control the time within 20 minutes. Otherwise, the hair will be damaged by cream if you leave it too long there.
When sleeping, please bond the hair with elastic band or wear a cap. It will avoid tangling or shapes-changing. After waking up, please remove the band and comb through beginning at the ends and working your way up to the roots.
When swimming, we suggest to wear a swimming cap. Because the sea water or pool water is not good for hair, it will make the hair tangle and rough. It’s better to wash it with warm water, with hair shampoo and hair conditioner after swimming.

Still Need Help? Contact Us HERE

Helpful Hint: The Fast Help Service covers the most common customer questions,
and it will help you find a better solution. Generally, we will reply to your email within 12 hours.